Frequently Asked Questions

No, you don’t need to be home while we clean. Many Promaster Cleaning Services clients provide us with a key or secure entry instructions, so they can enjoy their day worry-free. If you prefer to stay home during the service, we just ask that you remain in another room while our team works—your comfort, safety, and privacy are always our top priorities.

We typically send a team of two professional cleaners to ensure an efficient, thorough service. However, depending on scheduling and the scope of work, you may occasionally have a single cleaner assigned. For larger or more detailed projects, we’ll add extra team members and notify you ahead of time.

Cleaning time varies depending on the size and condition of your home. As a general guideline, expect around one hour per room. For example, a standard 3-bedroom home typically takes about 3 to 4 hours for a full clean. We’ll always provide an estimated timeframe before we begin, so you know exactly what to expect.

Your satisfaction means everything to us. That’s why we offer a 100% satisfaction guarantee. If you’re not completely happy with your cleaning, simply let us know within 48 hours, and we’ll promptly return to make it right—free of charge. At Promaster Cleaning Services, we’re committed to delivering spotless results and complete peace of mind.